Keith Slater, 22, bought a pair of shoes from Journeys, but later returned them after finding a cheaper pair at another store. Slater received more than a refund, though.

Printed on the receipt to identify the customer are the words “Dumb N*gger”.

“When he showed me that receipt, I could not believe it. He couldn’t believe it. I couldn’t believe it. None of us got any sleep just thinking about it,” said Slater’s mother, Linda.

Slater’s father, Keith, feels that “the appropriate thing to do is to terminate the employee because it’s just inappropriate for that to be there, and then to have that deleted from their system.”

The Slaters filed a complaint with mall security, and a representative of the U.S. Department of Justice said it would refer the case to the FBI to determine whether a civil rights violation has occurred.

Journeys issued the following statement:

“While we are continuing to investigate this incident, it now appears that an employee in one of our stores entered highly inappropriate statements in a form used to process a merchandise return. Needless to say, such an act was not authorized by Journeys, and will not be tolerated. This employee has been terminated.

At Journeys, we pride ourselves on valuing and respecting every customer. We are shocked and sickened that a former associate could be responsible for an act so out of keeping with our culture and our values. We profoundly regret this incident.”

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